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Strange tyrewear on inside off offside front tyre

Normally, my tyres would last between 80,000 and 90,000 miles, but on my new car they needed to be replaced at just 26,000 miles. I had repeatedly noticed a distinct clunking noise from the front suspension, which I reported to the dealership on multiple occasions. Although the dealership initially acknowledged that Audi had issued a technical bulletin concerning over-tightening of suspension components on the production line, they assured me that my vehicle was not affected.

Despite several visits and even leaving the car with them for extended periods — including occasions when a mechanic drove it home overnight — they continued to deny any issue. Only after persistent reporting and several further visits did they eventually confirm the fault. The affected suspension components were finally replaced, after which both the clunking noise and the unusual tyre wear were completely resolved.

Video taken 24 September 2021

Foot massager not closing properly following replacement of front steering rack and rear nearside soft close mechanism has also failed.

On Thursday, 18 June 2020, 17:53:06 BST, Philip Groom IR <philip.groom@inchcape.co.uk> wrote:

 

 

Good afternoon Darren,

 

I am ok and settling back in thanks, how are you?

 

No problem I can get you booked in for those, apologies your experiencing issues with the Air-con again. We will get that looked at again for you.

 

I have forwarded this email to Paul to cast his eyes over the image. I have never seen this before, but don’t worry I’m sure we will sort it for you.

 

Earliest date I can book you in is week commencing 20.07.2020 with a courtesy car, which day suits you best?

 

Kind regards,

 

Phil Groom

Audi Service Advisor

From: wirral chauffeurs <wirralchauffeurs@btinternet.com>
Sent: 16 June 2020 11:30
To: Philip Groom IR <Philip.Groom@inchcape.co.uk>
Subject: Audi A8L Service etc

 

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Phil

 

Hope you had a nice break???

 

My Audi is due a service and also I still need the glovebox replacing and the rear monitor setting up properly.

 

Also the air-conditioning has failed again so needs to be sorted.

 

And I’ve just noticed some gunge coming out either side of the LIDAR. (Picture attached).

 

When are you able to service the car? I will need a courtesy car whilst it is in.

From: wirral chauffeurs <wirralchauffeurs@btinternet.com>
Sent: 19 June 2020 19:32
To: Philip Groom IR <Philip.Groom@inchcape.co.uk>
Subject: Re: Audi A8L Service etc

​

Hi Phil

 

I can't use my car in the middle of summer without air-conditioning so waiting over a month before I can be booked in is not an option. 

 

What is the earliest I can get the car booked in without a courtesy car?

 

The car is also due a service in 100 miles so I am limited to how much I can use it.

 

Many Thanks 

Darren & Jill Williamson

Wirral Chauffeurs 

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Delay in Inspection and Lack of Alternative Transport: Impact on Business Operations

 

 

Following purchase of the Audi A8L from Cheshire Oaks Audi, a serious air conditioning fault was identified during warm weather conditions. The vehicle could not be used safely or comfortably in this state, and the fault rendered it unsuitable for its intended purpose as an executive chauffeur vehicle.

 

Cheshire Oaks Audi informed me that I would need to wait more than one month before they could even inspect the vehicle. During this period they declined to provide any suitable alternative transport. As the vehicle is central to my business operations, this immediately prevented me from being able to earn income.

 

Once inspected, the dealership indicated that the repair would require the vehicle to remain off the road for a further estimated three weeks. The total loss of use therefore amounted to approximately seven weeks in peak business season.

 

This delay and lack of support caused the following:

 

  1. Inability to carry out pre-booked professional chauffeur work.

  2. Loss of income directly and foreseeably linked to the defect.

  3. Significant operational disruption to an established business.

  4. Prevented the vehicle from fulfilling the purpose for which it had been purchased.

 

 

Under the Consumer Rights Act 2015, repairs must be completed within a reasonable time and without causing significant inconvenience. The dealership was notified promptly of the fault, yet insisted on a timeline that removed the vehicle from service for approximately seven weeks without providing a replacement vehicle. This represents a failure to provide an adequate remedy within a reasonable time and caused substantial financial impact.

 

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