What Your Warranty Doesn’t Cover

Source Audi Website

The Audi UK warranty only covers defects in manufacture. Your warranty does not cover damage or

defects caused by factors outside the Manufacturer’s control or which are the result of normal wear

and tear. Examples of this include:

• Damage or defects as a result of repairs or incorrect installation of parts or accessories by an

unauthorised workshop.

• Damage or defects as a result of the installation of parts, components, software or accessories

not authorised by Audi UK.

• Damage or defects which may be attributable to accident damage.

• Damage to components, equipment or software which were not part of the vehicle at the point

of original manufacture.

• Damage or defects as a result of the use of poor quality or incorrect fuels or additives. •

Damage or defects as a result of failure to comply with the operation instruction in the Owner's

Instruction Manual, Service Schedule Book or any literature supplied by Audi UK or an Audi

Centre. It is your responsibility to ensure that servicing is maintained in line with the

Manufacturer’s instructions and sufficient records are kept to confirm this.

• Damage or defects caused by modifications, special fittings, conversions or additional

bodywork.

• Damage or defects caused by use of the vehicle in countries for which it has not been designed.

• Noise and vibration related to the normal operation of the vehicle.

• Damage or defects caused by improper handling or misuse (racing, for example). •

Parts that have reached the end of their expected service life.

• Damage caused by industrial pollution, climate, external heat, chemicals or mechanical force.

Your Owner’s Instruction Manual tells you how to minimise such damage.

• Parts which have reached the end of their expected shelf life

• Normal maintenance and wear and tear. Items can only be considered if the cause of the complaint cannot be associated to abnormal external influence or use, and is a

manufacturing defect. Components normally subject to wear and tear include but are not

limited to:

o Brake linings and disc pads

o Brake discs and drums

o Clutch release bearings

o Clutch pressure plates and centre plates (DSG clutches are covered for the full

warranty offered with the vehicle)

o Tyres

o Wiper blades (wiper rubbers have no warranty owing to their conditions of use)

o Seat and backrest covers

o Floor coverings

o Spark plugs

o Batteries for key fobs and alarms

o Light bulbs (Xenon/gas discharge bulbs and LED’s are covered for the full warranty

offered with the vehicle)

o Shock absorbers

• Mechanical Adjustments including:

o Adjustments to doors, flaps, boot lids, bonnets, sunroof etc…

o Brake adjustment

o Clutch adjustment

o Headlight adjustment

o Steering geometry adjustment

o Wheel balancing

This list is not definitive and similar adjustable or wear and tear items are also excluded from the

terms of the warranty.

After six months or 6,500 miles, wear and tear and mechanical adjustment items will not be accepted unless a manufacturing defect can be identified by an Audi Centre as the cause.

We would ask that you report any defect to an Audi Centre as soon as it becomes apparent. Any

consequential damage arising from the continued use of a vehicle with a defect may not be covered

under warranty.

Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage

to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the

warranty. Please ensure that you maintain sufficient records to enable the Audi Centre to confirm that

the vehicle has been appropriately serviced. In any event, please ensure that the digital service

schedule has been updated by the business carrying out the service work, or detailed invoices supplied

with date, mileage, plus specified parts and fluids used.

Unless expressly specified in this warranty, Audi UK is not responsible for any consequential loss or

damage, whether direct or indirect, that arise from any incident necessitating warranty repairs. This

includes towing fees, hotel charges, alternative transport costs, loss of income, loss of business,

damage to goodwill, damage to or loss of personal effects and clothing or fuel costs.

The cost of repairs carried out by unauthorised workshops will not be reimbursed under any

circumstances. These exclusions apply to all parts of the Audi Warranty.

This warranty does not affect your statutory rights.